> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://upsidestaging.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cashback - Exclusions

Cashback Exclusions Explained  
  
When is cashback excluded?  
  
*   Upside aims to pay cashback or 'Upside' on all purchases you make with our partners.
  
*   From time to time, there may be some specific instances where exclusions apply either as a result of specific government legislation or partner decisions.
  
  
The information below, highlights the exclusions specified by our Partners  
  
Applicable to all partners  
*   Giftcards or Vouchers
  
*   Cash withdrawls at either point of sale or Partner ATM machine
  
  
Amazon Exclusions:  
*   Subscription services e.g. Prime
  
*   AmazonPay payments not listing the merchant
  
*   Amazon Web Services transactions
  
  
Apple Exclusions:  
*   Subscription services e.g. iCloud Storage
  
*   iTunes Purchases
  
*   ApplePay payments not listing the merchant
  
*   InApp or AppStore purchases
  
  
Deliveroo  
*   Subscription services e.g. Deliveroo PLUS
  
  
Just Eat  
*   Just Eat Subscriptions services
  
  
Sainsbury's  
*   Spends on instore or online concessions
  
*   Fuel
  
*   Tobacco
  
*   Lotto
  
*   Financial services offered by Sainsbury's Bank and
  
*   Government subsidised lines such as baby milk
  
  
Topshop/Topman  
*   Concessions
  
  
How can you tell what is my trolley or basket?  
  
*   Upside works with our partners to match your OpenBanking transaction to your actual partner purchase as we don't know what is in your trolley or basket
  
*   The Cashback partner will advise Upside if any exclusions apply by means of an amended amount at which point Upside will pay Cashback on that amount