What happens to my data when I close my account?

The following outlines what happens when you close your account?

When you close or cancel your Upside account, we will proceed in the following order:

• return all Upsides (your savings) to your linked bank account;
  
• cancel any Direct Debit mandates you have set up to enable Autosaves or any other services on our platform;
  
• lastly, unlink and disconnect all your bank account(s) authorisations and stop collecting your OpenBanking data
  
  
  This means we will no longer:
• refresh and collect data, namely your bank account, bank account number, sort code, balances, and transaction data;
  
• be able to assist you in saving money
  
  

undefined Please Note: When you delete, cancel or close your Upside account, we:

• have a legal requirement to retain financial data for a period of six years;
• do not delete historical information we hold relating to the service(s) provided to you in accordance with the above legislation. This includes;
• information such as your Upside transactions (deposits, withdrawals), and;
• identifiers such as your email address, address details etc
  
  We will remain in communication with you, unless you have explicitly withdrawn your consent to be contacted.
  
  Is this really goodbye?
• If there is anything you would like to discuss or we can improve we would love to hear from you.
  
• You can reach us by writing to talktous@upsidesaving.com or Talk to us via LiveChat

Updated on: 24/11/2020