• What is Know Your Customer (KYC)?

  KYC (Know Your Customer) is the process, required by law, where a financial services business needs to identify and verify the identity of its clients. In the case of financial institutions, regulated by the Financial Conduct Authority (FCA), the objective of KYC is to help understand our customers better, and as such is required to: Verify the identity of customers Ensure we comply with all UK legislation pertaining to Anti-Money Laundering (AML) Help prevent financialSome readers

• Why do I need to provide a selfie and personal ID to open an Upside Account?

  Where you are requested to provide a selfie and copy of your Passport or Driving License, is because we could not verify the personal information provided during registration. We need to verify your details for the following reasons: To meet UK Banking* and Financial Conduct Authority (FCA) regulations To prevent identity theft and/or misuse of your personal information To ensure you meet our eligibility criteria To check if any international sanctions prevent yFew readers

• What personal information do I need to provide for the identity check?

  To comply with UK Legislation known as Know your customer - (KYC) we require that you provide the following personal information? In order to comply with financial regulations, our data processor and Identification partner, Onfido will carry out your identity checks. What information do we require from you to carry out an identity check? Your legal name Date of Birth (DOB) Your residential address You aFew readers

• How long does it take to get my identity verified?

  The ID Verification process is reasonably quick and typically takes less than 15 seconds where we can match your data to the information provided. To help us ensure a smooth and quick journey whereby the verification process typically completes in less than a minute, please: Ensure you state you full legal names completely and accurately Provide the correct Date of Birth Provide your correct current residential address Where it is not possible to match the above inFew readers

• I got rejected again after submitting a selfie and personal ID, what happens next?

  If you are facing issues with ID Verification please check: Your full name entered on Upside matches the name on your Passport and/or Driving License Your address entered matches the address on: the electoral roll your bank statement your driving license If you were asked to provide a copy of your passport and/or selfie, please ensure these images are clear and not blurred. Where it is not possible to match the above information, the process can takeFew readers